Hello, I had the same issue with my drive. DDS 4 and 5 for instance – the screw is on the right side of the drive, near the rear, turning the screw clockwise will unload the media. You can’t post answers that contain an email address. I do have a link for the full height drive. If that doesnt work make sure you are using the right drive in your backup software!

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I would not recommend it for anyone who is not very technical. You can’t post answers that contain an email address. If someone can tell me how to post a file here, I would be happy to do so.

It will also have an arrow indicating which way to turn to load or unload. In the 420tlo of an issue arises with the LTO-2 drive, the preferred corrective action is to upgrade your tape drive hardware to a newer generation LTO drive, then install the latest version of the IBM Tape Device driver. Dwll of the above, dwll with my search. I would check with the vendor – are are you positive you are using the excact same LTO version?

However, the software and its product documentation continue to use the Tivoli Storage Manager product name. If you would like a copy of it, you can send me an email at my hotmail. I presume that you have tried holding down the eject button while powering on the drive.


The max point reward for answering a question is More Print this page Share this page. If that doesnt work make sure you are using the right drive in your backup software! Contact and feedback Need support?

Tape cartridge seems stuck in the my tandberg LTO2 HH external to remove it?

For a Tandberg LTO2 drive, there is no way to remove the media without removing the top cover and essentially rendering the drive unusable. All Supported Versions Operating system s: Your answer needs to include more details to help dell. United States English English. Please enter a valid email address.

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If you are not comfortable sending me an email, you can go to Dell’s support an do an online chat. Try to press and hold the eject button for about 30 seconds.

Choose the following options from the drop-down menus. It’s worth a thousand words. Ask a Question Usually answered in minutes! Hello, I had the same issue with my drive. Check here to start a new keyword search. The manual ejection screw is usually recessed a little bit, and may even be covered by a piece of clear plastic in the case of DDS vell. Best thing about this new service is that you are never delll on delll and get to talk to real repairmen in the US.


Please assign your manual to a product: Hi there, Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two. Posted on Jan 02, This format results in a cartridge capacity of GB when using Ultrium Generation 2 media.

420lt learn more about the rebranding transition, see technote Also, the drive indicated it needed cleaning but inserting a cleaning cartridge gives the same result.

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