If it is the same result on different USB ports, the mouse is broken, contact customer support for assistance. Unfortunately, we do not offer global warranty on our products. Check if your device is a plug-n-play device or not. Please try to change a new battery first if needed. Is there anything I can do? Can you send me the driver?
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I bought a Genius product seven days ago. Unfortunately, we do not offer global warranty on our products.
However, it cannot be turned on anymore. It is brand new, I bought it from Amazon, how do I get xsccroll replacement? I need a service manual to check for potential problems, so can repair it ourselves.
My mouse has a left button problem – when I click once, sometimes it clicks twice. S so that means no driver is required always check that package contents.
We appreciate your feedback for your Genius product user experience. How do I solve this problem? Can you send me the driver? What can I do? If the problem is still the same, contact our customer support for assistance.
If it is the same result on different USB ports, the mouse is broken, contact xxscroll support for assistance. If yes, move the AP router farther away from receiver, and also move the mouse closer to receiver.
Genius Xscroll USB Optical Mouse (Black)
Check if your laptop recognizes the mouse or not in the Device Manager. The mouse is not detected. Feedback We appreciate your feedback for your Genius product user experience Support geniusnet.
XScroll ioCenter for old model. We have some problems with your product. How do I solve this?
Genius XScroll 3 Button USB Optical Scroll Mouse
If it is not working after changing the xscorll, try to turn the mouse switch off and on again. Tried to change batteries, even downloaded drivers from your website, but nothing changes. The mouse sensor data read performance will be impacted. What is System Requirement for SmartGenius? Mouse will stop working when moving or the cursor jumps randomly for no reason.
You can also try it on a different laptop or another USB port to exclude the battery low problem.
Is there anything I can do? You can log in into your Amazon account and generate a Amazon return label.
Genius XScroll USB G5 by Office Depot & OfficeMax
Check if your device is a plug-n-play device or not. The mouse cursor sometimes lags or stops for a few seconds, if I move it away from my WiFi it becomes normal.
One receiver is mapped with one KB, so if the dongle receiver is lost, unfortunately, it is not replaceable. If you cannot find the driver on our website that is higher than your OS, that means there is no driver compatible with your O. Is Xscroll compatible with 32 and 64 bit systems?
What is your global warranty on your products? Sometimes the wireless mouse cursor jump randomly, it’s possible the AP router AP router and receiver use the same frequency or a battery low problem will cause the receiver frequency to be affected.
Unfortunately, we do not provide technical manuals to end users, you can contact customer support for assistance. Some devices have additional buttons and you need to install the driver, but for those models, you do not need to install the driver if isb do not want to use the additional buttons.